Thank you for choosing Azizi Perfume Wardrobe for your fragrance needs. We aim to provide you with exceptional products and customer service. Please read our Return and Refund Policy carefully.
Return Policy:
1. Perfumes are Non-Returnable:
We regret to inform you that we do not accept returns for our perfumes. Due to the nature of the products, perfumes are non-returnable.
2. Damaged or Defective Products:
We understand that receiving a damaged or defective product can be disappointing. In such cases, we will accept returns or provide replacements. To be eligible for a return or replacement, the product must be received in a damaged or defective condition.
3. Opened or Used Fragrances:
For health and safety reasons, we cannot offer refunds or exchanges on fragrances if the packaging has been opened or used.
4. Negligence or Improper Usage:
Damages caused by neglect, improper usage, or application will not be covered under our returns policy. Please handle and use our products with care.
5. Packing and Transit Damage:
It is important to pack your return carefully to avoid any transit damage. If we receive a damaged product due to inadequate packaging, we reserve the right to destroy the product upon arrival, and no refund shall be issued in such cases.
Return Process:
– To request a return, please contact our customer service team within 3 days of receiving the parcel. Provide your Order number, Full name, Email, and Phone number.
– Once your return request is approved, carefully pack the product and ship it back to us. You don’t need to worry about the process much, it’s user-friendly. Our courier service partner will pick up the parcel. Please pack it as it was received.
– Upon receiving the returned product, we will inspect it to verify the condition and reason for return. If approved, we will process the refund or replacement, subject to the conditions mentioned above.
Refund Policy:
1. Approval and Refund Process:
Refunds are subject to approval upon receiving the returned product. If your return meets the necessary criteria, we will process the refund to the original source account. To facilitate the refund, customers are required to provide their bank details.
2. Deduction of Payment Gateway Fees:
Please note that a small fee of 2.5% (payment gateway associated fees) will be deducted from all refunds.
3. Failed Online Transactions:
In the case of failed online transactions, refunds will be automatically processed to the source account and may take up to 7 working days. Please be aware that we do not hold this amount.
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team. We are here to assist you.
Last Updated: [01st May 2023]
